Group Communication Essay

Effective group communications come in forms of verbal and non-verbal techniques. Essential parts of the entire group’s contribution are that the group contains full participating members, the group is diverse, and that the diversity is recognized and respected (Hartley, 1997). In the videos viewed, three were evaluated on the effective and ineffective communication skills of the participants and suggestions made on how they could improve. The videos are titled, â€Å"Planning a Playground†, â€Å"Helping Annie†, and â€Å"The Politics of Sociology. Planning a Playground For the impact diversity plays on group member’s communication styles, I choose the video titled â€Å"Planning a Playground†. In this video, community residents are meeting for the first time to discuss an issue pertaining to funding of new neighborhood playground. The residents belong to diversified backgrounds in regards to their ages, genders, race, and SEC (Planning a Playground, 2008). The origins of the residents differ as one member is Black; one is Asian, whereas the other three are Caucasian. The residents come from different SEC backgrounds. One member opens the discussion about funding and how much difficulty they are having in raising enough money. Another member chimes in and mentions how she is close friends with a person with a lot of resources who might help with contributions. The group members’ communication style is totally different because their diversified backgrounds. Some sit facing the other’s and makes constant eye contact. Another sits at the ‘head’ of the table able to view everyone but does not necessary look at everyone. Some members are taking detailed written notes, where another is just sitting there listening to everyone. Physical placement places a huge effect and impact on communication. People facing each other, sitting in close proximity, ensures everyone is heard and gives a feeling of comfort. Other effective communication methods could have made use of for the meeting and benefitted all members. Two of these methods are written materials and telephones (Hartley, 1997). Written material could be repared before the group met and used to make occurrences clearer to members, who have no knowledge of the subject. The other method is telephones, which can assist the members to gain better understanding of each other. In the use of telephones there is the reduce chance of discrimination since the members can not see each other (if they have not met prior- in some incidences here). Annie To address the verbal and nonverbal interaction among the members of a group the video titled â€Å"Annie† best illustrates this. In the video there is clearly both listening and miscommunication going on. The setting of this video is that the title character, Annie is a high school girl, who seems to be suffering from a possible eating disorder as well as depression (Understanding Relationship- Helping Annie, 2008). A nurse from a school has called upon a meeting with a psychiatrist and a social worker to seek out a possible treatment plan for Annie. In â€Å"Annie†, again the physical setting and placement of participants play an important part in the communication style. Two of the members are sitting side-by-side on a couch while the third person sits in her desk chair across from the couch. The person in the chair is not only able to make eye contact with the other two but also is in a physical position to see their verbal and non-verbal communications. The two on the couch are at a disadvantage for reading the non-verbal language and making eye contact with each other. The school nurse, psychiatrist, and social workers are engaged in a verbal conversation. The psychiatrist is talking to the school nurse and is not all concerned or ready to take any sort of arguments from the social worker. He is engaging in various sorts of non- verbal communication with the social workers showing his disinterest. The various non- verbal communications used by the psychiatrist are body language and voice. He continues to cut the social worker off in mid-sentence, not allowing her to speak (Understanding Relationship- Helping Annie, 2008). These non- verbal communications were hindering the process of group communication. The two methods of communications, which could have facilitated the group would have been one-to-one conversation as well as written communication. Each member could have met individually to avoid interruptions and bad sitting placement (Hartley, 1997). Also since each one evaluated Annie separately the could have just submitted their findings and suggestions/recommendations to the social worker and let her develop a plan off of that- and send a copy to the nurse and psychiatrist for editing and review. The Politics of Sociology The third video, â€Å"The Politics of Sociology†, demonstrates good communication techniques from all members of the group. The various listening techniques, which have been used by the members of this group, are encouraging, paraphrasing, and reflecting feelings. The encouraging technique used, refers to the utilization of a variety of verbal and nonverbal to promote others to go ahead with their talks. Paraphrasing is restating the conversation to give an impression that the person listening has understood the conversation. Reflecting is concerned with showing empathy with the speaker. Listening is an important activity of group communication. To bring out an effective solution or conclusion to the matter discussed, it is important to listen to all the opinions. The participants are all professors at a university but still have different backgrounds (The Politics of Sociology, 2008). There are differences in the ages, races, and subjects they teach. Each person has a different communication style. Some shot ideas out right away where others waited for all to speak then evaluate and give their opinions, while staying respectful and understanding of each other’s point of view. The physical set-up of the room plays a positive part in their effective communication. Each member is facing each other and is able to see the faces of everyone. This positioning helps cut back on misunderstandings or non-verbal cues. Even though the communication techniques used in this video seem to be effective, there are always room for change and improvement. Since the group was composed of multiple people, five or six, a visual display could have been used. Either a blackboard or overhead projector could have been set up and allow each member to put up their pros and cons for change of the curriculum as well as any ideas or suggestions they had. After each member went then one person could be delegated to summarize the lists and come up with final recommendations to be voted on (Hartley, 1997). Another method could have been to break the group up into two smaller groups to work on solutions and then bring them back to the large group for discussion. Conclusion In problem solving, group discussion, or just typical dialogue it is important to have effect communication techniques. Depending on the group or topic of conversation there are several techniques that work better for discussion then others. Taking into consideration time frame or group size written, telephone, or one-on-one techniques can be utilized. Communication styles vary among groups but key essentials are universal; listening, respecting, and appropriate interaction between members.