Employability skills Assignment Example | Topics and Well Written Essays - 2500 words

Employability skills - Assignment ExampleWorking in the sales department with a team dealing with customer house is certainly a huge task that comes with huge responsibilities. Setting up individual(prenominal) responsibilities in this area is somehow similar to updating job rendering to increase tasks and responsibilities, which are congruent with the overall objective of the organization. One motivatings to ask him/herself the following questions before setting responsibilities what have I done? What do I need to do in order to progress myself? Finally, how do I execute it? These three questions are important in ensuring that your personal responsibilities butt both personal and interests of the organization. My first personal responsibility as a customer support force out involves satisfying the expectations of the client. The second responsibility involves coordinating with private users of our table service to assess their needs. The third responsibility involves providi ng adequate information to the clients all the time. The fourth responsibility involves developing effective rapport with other service colleagues. The fifth responsibility involves ensuring that you are up to date with current service delivery methods and procedures to increase customer satisfaction. Performance targets unlike personal responsibilities, which makes use job description, go beyond the tasks and duties stated in the job description. Armstrong, (2009 p6) elucidates that when an idea of high quality job performance crosses your mind then one starts to think about pass judgment job outcomes. Everyone at the work is always expected to meet his or her job objectives and thus the need for personal performance targets. For instance, customer support staffs need to ask themselves the following question in order to effectively set personal performance goals. How am I expected to act with the customers and support centre of attention colleagues? What are the mandatory organi zation values? Finally what procedures, methods and process should I employ? My performance targets based on my experience in working as a customer support personnel include but not limited to the following Responding to at least 90% of all the incoming enquiries each through main or telephone Attending to at least 99% of all complaints from customers promptly Enhancing my customer service and interpersonal skills within 3 months. Contact at least 60% of new customers to find out about satisfaction of the services. Contact at least 70% of the clients who received a repair to find out if they were satisfied by the services. Evaluating personal effectiveness against defined objectives is an important undertaking for every employee considering that it demonstrates areas where an individual employee effectively succeeded and where he/she requires improvements (Keller, 2010 p196). Self-assessment is utilise in a wide range of professional settings including customer support services an d therefore it is a noble idea for customer support personnel to undertake self-assessment to establish their effectiveness to meet customer care challenges and above all their competence in relation to customer service skills. An evaluation of my personal effectiveness against personal objectives played a significant role in knowing my level of performance with respect to competency in customer service skills. One of the biggest challenges that most employers face is how to motivate their employees to attain their full potential at work. It is